OPERATION GOOD BOY

RETURN & SUBSCRIPTION POLICY

RETURNS:: 

We want you to have the best experience possible with us and our product, whether you are a new subscriber or an existing subscriber who has placed an order for a new product.  That means if you are unsatisfied with the product, please contact us at info@operationgoodboy.com and we'll refund your first order in full, with proof of purchase, within 30 days from the date of purchase.  No return is necessary.

SUBSCRIPTION PROCESS, RENEWAL, CANCELLATION, SHIPPING, BILLING & REFUNDS

Currently, we only ship to addresses within the United States. If you purchase a subscription to Operation Good Boy through our Site, you will receive an initial package with your pet products, then every twenty-five (25) days, we will send you a shipment containing a new product assortment from us.

Your subscription will continue, and you will be charged, every thirty (30) days, until you choose to cancel. You cancel on our website in your account profile or email us at info@operationgoodboy.com.  Please note that all fees for the Services are non-refundable, so if you cancel your subscription, we will not refund you any amounts for shipments not received as of the date of cancellation. There is no subscription fee associated with your subscription. You will only be charged for the cost of the product and any relevant cost of shipping and handling. After your initial thirty (30) day subscription period, and again after any subsequent subscription period, your subscription will automatically commence on the first day following the end of such period (each a "Renewal Commencement Date") and continue for an additional thirty (30) day period, at our then-current price for such subscription. You agree that your account will be subject to this automatic renewal feature unless you cancel your subscription at any time prior to the Renewal Commencement Date by emailing us at info@operationgoodboy.com.

By subscribing, you authorize us to charge your payment provider now, and again at the beginning of any subsequent subscription period. If you choose to cancel your subscription at any time, your subscription will terminate automatically, and we will not charge your payment provider for the subsequent subscription period. You agree that we may either terminate or suspend your subscription for any reason at any time in our sole discretion.

Orders are processed within 3 business days and shipped Monday through Friday via FedEx. We don’t ship on weekends or holidays.

We use a third-party service provider for payment services (e.g., credit card transaction processing, merchant settlement, and related services). You hereby consent to provide and authorize Operation Good Boy and its third-party service provider to share any information and payment instructions you provide to the extent required to complete payment transactions in accordance with this Agreement, including personal, financial, credit card payment, and transaction information. Upon initial registration of your credit card, you may see a pending charge as part of the authorization confirmation process. This is not a charge and is used to confirm account authenticity. The pending charge should automatically clear on its own. If you have any issues, please contact info@operationgoodboy.com.

We are not responsible for any fees or charges that your bank or credit card issuer may apply.